API Error Codes

API integrations allow your chatbot platform to connect with external services and applications. Understanding common API errors can help resolve issues faster and maintain reliable integrations.

Authentication Errors

401 Unauthorized

Your API credentials are invalid, expired, or missing.

Possible Causes

• Invalid API key

• Expired access token

• Missing authentication headers

Resolution

• Generate a new API key.

• Refresh access tokens.

• Verify authorization headers.

403 Forbidden

Your account does not have permission to access the requested resource.

Resolution

• Review account permissions.

• Confirm feature availability in your current plan.

Request Errors

400 Bad Request

The request contains invalid parameters or missing required fields.

Resolution

• Validate all request parameters.

• Ensure required fields are included.

• Review API documentation examples.

404 Not Found

The requested resource could not be located.

Resolution

• Verify endpoint URLs.

• Confirm resource identifiers are correct.

Rate Limiting

429 Too Many Requests

The number of API requests exceeds the allowed limit.

Resolution

• Reduce request frequency.

• Implement exponential backoff.

• Monitor usage limits.

Server Errors

500 Internal Server Error

An unexpected error occurred on the server.

503 Service Unavailable

The service is temporarily unavailable due to maintenance or high demand.

Resolution

• Retry the request after a short delay.

• Check platform status updates.

• Contact support if the issue persists.