Auto Response Setup

Automatically engage with users the moment they send a message. Auto Responses help you provide instant replies, improve response times, and ensure no customer inquiry goes unanswered.

What You Can Do

• Send welcome messages to new users.

• Reply instantly when users send specific keywords.

• Create automated responses for frequently asked questions.

• Route conversations based on user input.

• Set business hours and away messages.

How It Works

1. Navigate to Automation → Auto Responses.

2. Click Create New Response.

3. Choose a trigger (keyword, new conversation, button click, etc.).

4. Define the response message.

5. Save and activate the automation.

Best Practices

• Keep messages short and actionable.

• Include quick reply buttons whenever possible.

• Use personalization variables such as customer name.

• Test all automation flows before publishing.