Button Actions

Button Actions allow users to interact with your chatbot by selecting predefined options instead of typing responses manually.

Buttons simplify conversations, reduce user effort, and help guide visitors toward specific actions such as making a purchase, booking an appointment, or requesting support.

Available Button Actions

• Navigate to another conversation flow

• Open a website or landing page

• Collect user information

• Trigger automation workflows

• Connect users to a live agent

• Submit forms or requests

• Launch integrations with external systems

Why Use Buttons?

• Improve user engagement

• Reduce typing errors

• Speed up conversations

• Increase conversion rates

• Create predictable user journeys

Best Practices

• Limit the number of buttons per message

• Use clear and action-oriented labels

• Prioritize the most important options first

• Avoid overwhelming users with too many choices

Button Actions make chatbot interactions faster, simpler, and more effective.