Condition Logic

Condition Logic enables your chatbot to make decisions based on user behavior, responses, attributes, or external data.

Instead of sending every user through the same journey, Condition Logic allows conversations to adapt dynamically based on specific rules and conditions.

Common Use Cases

• Show different messages based on user responses

• Route leads to different sales teams

• Segment users by location or language

• Identify new versus returning customers

• Display content based on subscription plans

• Trigger workflows based on customer actions

Example

If a user selects "Sales Inquiry":

→ Send the user to the Sales Flow

If a user selects "Technical Support":

→ Send the user to the Support Flow

Benefits

• Personalized customer experiences

• Better lead qualification

• Higher engagement rates

• More efficient automation workflows

• Reduced manual intervention

Condition Logic helps create smarter conversations that respond to each user's unique needs.