Configure Welcome Messages

Welcome messages create a strong first impression and help users quickly understand how your chatbot can assist them.

Why Welcome Messages Matter

A well-designed welcome message can:

• Increase engagement rates

• Reduce customer confusion

• Guide users toward relevant actions

• Improve lead generation performance

Setting Up a Welcome Message

1. Open your chatbot settings.

2. Navigate to Welcome Messages.

3. Enable the welcome message feature.

4. Create your greeting.

5. Add quick-reply options or buttons.

6. Save and publish.

Example Welcome Message

Welcome to our platform! 👋

How can we help you today?

Options:

• Product Information

• Pricing Details

• Speak with Support

• Schedule a Demo

Recommended Structure

Greeting

Welcome the visitor warmly.

Value Statement

Explain what the chatbot can help with.

Action Options

Provide clear choices for users.

Human Assistance

Offer a path to connect with a support agent.

Best Practices

• Keep the message short.

• Use conversational language.

• Limit buttons to 3–5 options.

• Continuously optimize based on user behavior.