Connection Errors

Connection errors can prevent your chatbot, messaging channels, or integrations from communicating with our platform.

Common Causes

• Unstable internet connection

• Invalid API credentials

• Expired access tokens

• Incorrect webhook configuration

• Temporary service interruptions

Troubleshooting Steps

Check Platform Status

Review the system status page to confirm that all services are operating normally.

Verify Internet Connectivity

Ensure your network connection is stable and unrestricted.

Reconnect Your Channel

Disconnect and reconnect your WhatsApp, Telegram, or third-party integration from the integration settings page.

Validate API Credentials

Confirm that your API keys, tokens, and authentication settings are correct and active.

Review Webhook Configuration

Verify that your webhook URL is publicly accessible and returning successful responses.

Common Error Messages

Authentication Failed

Usually indicates invalid API credentials or expired access tokens.

Connection Timeout

Occurs when an external service takes too long to respond.

Webhook Not Reachable

The platform cannot access your configured webhook endpoint.

Still Need Help?

Provide support with:

• Integration name

• Error message

• Timestamp of the issue

• Relevant webhook or API logs