Delivery Reports

Delivery Reports help you track whether your messages have successfully reached recipients. By monitoring message delivery status, you can identify potential issues, ensure reliable communication, and measure campaign effectiveness.

What Are Delivery Reports?

Delivery Reports provide real-time information about the status of messages sent through your chatbot or automation campaigns. These reports show whether a message was successfully delivered, is pending, or failed to reach the recipient.

Available Message Statuses

Sent

The message has been successfully submitted to the messaging platform.

Delivered

The message has reached the recipient's device.

Read

The recipient has opened and viewed the message (when supported by the platform).

Failed

The message could not be delivered due to an error, invalid number, or platform restriction.

Benefits of Delivery Reports

• Monitor campaign performance in real time.

• Quickly identify failed messages.

• Improve message deliverability.

• Ensure important notifications reach customers.

• Gain insights into customer engagement.

Best Practices

• Regularly review failed deliveries.

• Verify recipient contact information.

• Monitor delivery trends during large campaigns.

• Adjust sending schedules based on performance data.