Dynamic Variables

Dynamic Variables allow your chatbot to personalize conversations by automatically inserting customer-specific information into messages and workflows. Instead of sending generic responses, your chatbot can use variables such as a user's name, email address, phone number, order ID, or custom data collected during conversations.

With Dynamic Variables, you can create highly personalized customer experiences, improve engagement rates, and automate repetitive communication tasks. Variables can be captured from user inputs, external integrations, CRM systems, or API responses and reused throughout your automation flows.

What You Can Do

• Personalize messages with customer information

• Store and reuse user responses across workflows

• Pass data between chatbot steps

• Use API responses dynamically in conversations

• Create conditional flows based on variable values

Common Examples

• Greeting users by name

• Showing order status using order IDs

• Displaying appointment details

• Personalizing marketing campaigns

• Routing users based on collected information