Error Handling

Learn how to identify, troubleshoot, and resolve API and integration errors effectively.

Understanding API Errors

Errors help identify issues with requests, authentication, permissions, or system availability.

Error Response Structure

{  "success": false,  "error": {    "code": "AUTH_001",    "message": "Invalid API key"  }}

{  "success": false,  "error": {    "code": "AUTH_001",    "message": "Invalid API key"  }}

{  "success": false,  "error": {    "code": "AUTH_001",    "message": "Invalid API key"  }}

Common Error Codes

Authentication Errors

Validation Errors

Rate Limit Errors

Server Errors

Recommended Troubleshooting Steps

Authentication Issues

• Verify API credentials

• Check authorization headers

• Ensure token has not expired

Request Validation Issues

• Confirm required fields are present

• Verify JSON formatting

• Check field data types

Integration Problems

• Review webhook logs

• Validate endpoint accessibility

• Confirm event subscriptions

Logging Best Practices

• Log all API requests

• Store response codes

• Monitor repeated failures

• Set alerts for critical errors

Getting Support

When contacting support, include:

• Error code

• Request ID

• Timestamp

• Endpoint used

• Relevant screenshots or logs