Integration Issues

Integrations allow your chatbot platform to connect with CRMs, e-commerce tools, analytics platforms, and custom applications.

Common Causes

• Incorrect API configuration

• Invalid authentication credentials

• Expired access tokens

• Webhook setup errors

• Permission or access restrictions

Troubleshooting Steps

Verify Integration Settings

Review all integration settings and confirm that required fields are completed correctly.

Check Authentication

Ensure API keys, OAuth credentials, and access tokens are valid and have not expired.

Test Webhook Endpoints

Verify that webhook URLs are reachable and returning successful responses.

Review Permissions

Confirm that connected applications have sufficient permissions to access required resources.

Inspect Logs

Use the integration logs to identify failed requests, rejected responses, or authentication errors.

Common Integration Problems

CRM Data Not Syncing

Check field mappings, API permissions, and synchronization settings.

Webhook Events Not Received

Verify webhook URL accessibility and event subscriptions.

API Requests Failing

Review authentication credentials and API rate limits.

Duplicate Data Creation

Inspect automation rules and event triggers for overlapping actions.

Still Need Help?

Provide the following information:

• Integration name

• API endpoint or webhook URL

• Error message or code

• Relevant logs and screenshots