Knowledge Base Setup

A well-structured knowledge base enables your AI assistant to provide accurate, consistent, and up-to-date answers to customer questions.

The AI uses your knowledge base as a trusted source of information when generating responses. Adding relevant documentation significantly improves answer quality and reduces incorrect responses.

Supported Content Types

• Help Center Articles

• Product Documentation

• FAQs

• Policies and Guidelines

• Internal Procedures

• Website Content

• PDF Documents

• Knowledge Articles

Setting Up Your Knowledge Base

Step 1: Gather Content

Collect information customers frequently ask about, including:

• Product features

• Pricing details

• Account management guides

• Shipping information

• Support procedures

Step 2: Organize Content

Structure content into logical categories and topics for easier retrieval.

Step 3: Upload and Sync

Import documents, articles, or URLs into your knowledge base.

Step 4: Test Responses

Ask common customer questions and verify the accuracy of AI-generated answers.

Best Practices

• Keep information updated.

• Remove outdated or duplicate content.

• Use clear headings and structured formatting.

• Focus on customer-facing information.