Message Blocks

Message Blocks are the foundation of every chatbot conversation. They allow you to deliver text, images, files, videos, and other content to users in a structured and engaging way.

Using Message Blocks, you can guide visitors through a conversation, share important information, introduce products or services, and provide instant answers without requiring human intervention.

What You Can Do with Message Blocks

• Send welcome messages to new users

• Share product information and pricing

• Deliver images, videos, and documents

• Display promotional announcements

• Provide FAQs and support information

• Guide users through automated workflows

Best Practices

• Keep messages short and easy to read

• Focus on one action or topic per message

• Use multiple blocks instead of long paragraphs

• Include buttons when users need to make a choice

• Personalize messages using customer information when available

Message Blocks help create clear, engaging conversations that improve user experience and increase response rates.