Message Delivery Failures

If messages are not reaching recipients, the issue may be related to channel restrictions, templates, account status, or recipient availability.

Common Causes

• Invalid recipient number

• Unapproved message template

• Messaging limits exceeded

• Recipient blocked the business

• Channel provider restrictions

Troubleshooting Steps

Verify Recipient Information

Confirm that the phone number or user identifier is valid and correctly formatted.

Check Message Templates

For WhatsApp Business messaging, ensure the template has been approved before use.

Review Delivery Logs

Navigate to the message logs section and inspect the delivery status for detailed error information.

Confirm Account Health

Ensure your messaging account is active and not restricted by the channel provider.

Check Sending Limits

High-volume messaging may be subject to rate limits depending on your subscription or provider policy.

Message Status Definitions

Sent

The message was successfully submitted to the messaging provider.

Delivered

The message reached the recipient's device.

Failed

The provider rejected the message or delivery could not be completed.

Pending

The message is waiting to be processed.

Still Need Help?

Contact support with:

• Message ID

• Recipient number

• Delivery status

• Screenshot of the message logs