Monitor AI Performance

Monitoring performance helps ensure your AI assistant delivers reliable and consistent customer experiences.

Key Metrics to Track

Resolution Rate

• Percentage of conversations successfully handled by AI without human intervention.

Customer Satisfaction

• Feedback scores and post-chat ratings.

Response Accuracy

• How often the AI provides correct information.

Escalation Rate

• Number of conversations transferred to human agents.

Average Response Time

• Speed of AI-generated responses.

Performance Review Process

Daily Monitoring

• Check critical issues and failed conversations.

• Review customer complaints.

Weekly Analysis

• Identify trends and recurring questions.

• Measure automation success rates.

Monthly Optimization

• Update workflows.

• Improve knowledge sources.

• Adjust AI instructions.

Warning Signs

• Increased human handovers.

• Rising customer complaints.

• Lower satisfaction ratings.

• Repeated incorrect answers.