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WhatsApp Automation
Automation Flows
Set Up Auto Replies
Auto replies help you respond instantly to customer inquiries, even when your team is offline. They improve response times and ensure customers always receive immediate assistance.
What Are Auto Replies?
Auto replies are predefined messages sent automatically when specific conditions are met.
Examples include:
Greeting new visitors
Confirming message receipt
Answering common questions
Providing business hours
Sharing support resources
Creating an Auto Reply
Go to Automation → Auto Replies.
Click Create Auto Reply.
Choose a trigger condition.
Write your response message.
Configure timing settings.
Save and activate.
Example Auto Reply
Trigger: User sends first message
Response:
Hello! 👋 Thanks for contacting us. Our team will review your message shortly. In the meantime, let us know how we can help today.
Recommended Auto Replies
Welcome Message
Greet first-time visitors.
Away Message
Notify users when support is unavailable.
FAQ Responses
Answer common questions instantly.
Lead Qualification
Collect important customer information automatically.
Tips
Keep messages concise.
Personalize replies using customer variables.
Avoid overwhelming users with long responses.
Regularly review performance metrics.
