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Chatbot Builder
Building Flows
User Input Collection
User Input Collection allows your chatbot to gather information directly from users during a conversation. Instead of relying on predefined button selections, users can provide custom responses such as names, email addresses, phone numbers, preferences, and other valuable data.
This feature helps businesses capture leads, qualify prospects, collect customer information, and personalize future interactions.
Supported Input Types
The chatbot can collect various types of information, including:
Text responses
Email addresses
Phone numbers
Numbers and quantities
Dates and times
Locations
Multiple-choice selections
Custom form fields
Common Use Cases
Lead Generation
Collect contact details from potential customers before connecting them with your sales team.
Appointment Booking
Gather preferred dates, times, and service requirements.
Customer Support
Request order numbers, account IDs, or issue descriptions before creating a support ticket.
Surveys & Feedback
Collect ratings, opinions, and customer satisfaction responses.
Registration Forms
Capture user information for events, webinars, memberships, or promotions.
Input Validation
To improve data accuracy, you can validate user responses before moving to the next step.
Examples include:
Ensuring email addresses follow a valid format
Verifying phone numbers contain the correct number of digits
Restricting responses to specific values
Preventing empty submissions
If a response doesn't meet the required criteria, the chatbot can automatically ask the user to try again.
Saving User Data
Collected information can be stored as variables and used throughout the conversation.
For example:
First Name → {{first_name}}
Email Address → {{email}}
Phone Number → {{phone}}
These variables can later be used to personalize messages, trigger automations, or send data to external systems.
Integrations
Collected data can be automatically synchronized with:
CRM platforms
Marketing tools
Google Sheets
Databases
Third-party applications
Custom APIs
This eliminates manual data entry and ensures customer information remains up to date across your systems.
Best Practices
Ask only for information you truly need.
Keep forms short and conversational.
Clearly explain why information is being collected.
Validate critical fields such as email addresses and phone numbers.
Use collected data to personalize future interactions.
Respect user privacy and comply with applicable data protection regulations.
User Input Collection transforms your chatbot from a simple messaging tool into a powerful lead generation, customer engagement, and data collection system.
